Baggage Form
Jettime’s baggage rules
Reporting baggage delay and damaged baggage
If your suitcase or other baggage has not arrived at the destination as expected or if it is damaged, you must – before going through customs – contact Jettime's handling agent, who handles the baggage after arrival.
Here you must create a Property Irregularity Report (PIR) as documentation that the incident has been reported.
If you contact us later than seven days after the incident, the right to compensation from the airline is waived in accordance with the Montreal Convention. However, Jettime can still help you create a report for your own insurance company, if so desired.
Baggage search
A search of your baggage begins immediately after your notification and is based on the Property Irregularity Report (PIR). The airport will trace for the baggage for the first 5 days, after which responsibility passes on to the airline.
Compensation for delay on the holiday destination
If your suitcase or similar holiday baggage (not special baggage) is delayed at the holiday destination for more than 8 hours, Jettime offers a compensation of EUR 100 per suitcase, and an additional EUR 100 if the baggage has not arrived after a week. To apply for this compensation, we ask for an email at [email protected]
Please note that Jettime does not provide compensation for delayed luggage in connection with the return journey.
Lost baggage – after 21 days delay
If, contrary to expectations, your baggage is not located no later than 21 days after the date on which the Property Irregularity Report (PIR) is created, you have the option of seeking compensation for lost baggage.
Compensation for damaged baggage
According to the Montreal Convention, Jettime's financial responsibility is limited to SDR 1000. We therefore recommend that you contact your own insurance company and inquire about the possibility of compensation for damaged baggage.
Pursuant to the Montreal Convention, article 31, paragraph 2, a claim for compensation must be filed with Jettime. If you wish to make your claim against Jettime, we would like to point out that Jettime's responsibility is conditional on you documenting a timely notification no later than 7 days after the incident, that the incident occurred under Jettime's care, and that you send a receipt for the purchase with a date and price of the damaged baggage.
When determining the compensation amount, up to 50% of the purchase price is deducted for age and in the event of a lack of receipt.
Jettime does not provide compensation for damage caused by faults and defects due to the nature of the baggage itself, or for damage caused by overpacked baggage, for cosmetic and/or superficial damage as a result of wear and tear during transport – including minor scratches, cracks, dents, stains/dirt, damage to wheels, handles, support feet, extension handles/straps, attached locks and zipper tabs as well as damage in connection with broken locks. For security reasons, your baggage can be examined without your presence/awareness - if necessary by breaking the lock.
Particularly sensitive baggage, such as - but not limited to - sports equipment, bicycles, prams and strollers that have not been packed in Airshells or similar protective bags/hard packaging approved for air transport are included at your own risk.
Other rules can be found on our website www.jettime.com