Jettime's handling agents do their best to prevent delayed baggage . Unfortunately, this cannot always be avoided, and we deeply regret any baggage delay and the inconvenience that it may cause you.
Reporting delayed baggage
If the baggage does not arrive at the destination, you must immediately – before going through customs – contact the Jettime´s handling agent, who will handle the baggage after landing .
Since some airports have more than one arrival service, it is important to approach the correct counter, look for signposting where the Jettimes logo and name appear .
You will be required to complete a Property Irregularity Report (PIR) as documentation that the delay has been reported. Please make sure that you write the same name and address on the PIR as appear on the baggage's name tag . Please also remember to state how we can contact you at your destination – either a phone number or e-mail.
A search for your baggage will commence immediately after your report is made at the airport and is based on the Property Irregularity Report (PIR) that you completed at the airport, with details of the baggage receipt number and your own information concerning the name tag and other characteristics .
It is vital to searching for/locating the baggage that both the baggage tag number and the name and address on the baggage correspond to the information given on the report, and that you assist by providing as many details/special characteristics as possible concerning the baggage – including its content .
The first five days of the search are undertaken by Jettime's handling agent at the arrival airport. You should therefore contact this airport if you have any questions or supplementary information during this period .
If the baggage has not been found after five days, the search will be taken over by Jettime's Customer Service .
You will be contacted concerning delivery once the baggage has been located and has arrived at the airport.
Compensation for delay at holiday destination
If the checked-in suitcase or the like holiday baggage (not including special baggage) is delayed at the holiday destination for more than eight hours, Jettime offers a compensation of 100 € pr . suitcase, which in some cases will be disbursed through the travel agency at the destination.
The amount, which is a one-off payment, is meant to cover the most necessary such as toiletries and clothing . To receive additional compensation, we advice our passengers to contact their own baggage insurance agent.
If the checked-in 'Special Baggage', such as for example prams, pushchairs, wheelchairs and sporting equipment are delayed for at the holiday destination for more than eight hours, Jettime offers, after having seen documentation, to cover the expense to rent corresponding equipment until the 'Special Baggage' arrives.
Jettime does not offer compensation for delayed baggage on the return flight.
Compensation after more than 21 days
If, contrary to expectations, and even though you have given us all necessary information concerning its characteristics, your checked baggage has not been located no later than 21 days after the date on which it should have arrived, you can apply for compensation for lost baggage. As Jettime's liability it limited, we recommend that you apply for compensation directly via your own insurance company.
If you wish to submit a claim to Jettime, please note that Jettime's liability is subject to the condition that the loss is documented, including documentation of reporting in due time, cost/purchase, purchase date and price. When the compensation amount is determined, deductions will be made for age and any lacking receipt for the purchase.
Furthermore, Jettime does not cover any loss of particularly valuable, particularly important or fragile effects that may not be packed in checked baggage, including – but not limited to – money, keys, prescription medicine, bottles, cameras, jewellery, watches, precious metals, electronic devices, securities or other valuables/objects that represent significant value.
Any compensation paid in relation to a baggage delay, will be deducted from the claimed amount.
To make a compensation claim to Jettime, please complete the Compensation claim form and send it to us at [email protected]. It is important to add the number of your Property Irregularity Report (PIR).
> More information about baggage compensations is available at the FAQ here...