If, contrary to expectations, and even though you have given us all necessary information concerning its characteristics, your checked baggage has not been located no later than 21 days after the date on which it should have arrived, you can apply for compensation for lost baggage. As Jettime's liability it limited, we recommend that you apply for compensation directly via your own insurance company.
If you wish to submit a claim to Jettime, please note that Jettime's liability is subject to the condition that the loss is documented, including documentation of reporting in due time, cost/purchase, purchase date and price. When the compensation amount is determined, deductions will be made for age and any lacking receipt for the purchase.
Furthermore, Jettime does not cover any loss of particularly valuable, particularly important or fragile effects that may not be packed in checked baggage, including – but not limited to – money, keys, prescription medicine, bottles, cameras, jewellery, watches, precious metals, electronic devices, securities or other valuables/objects that represent significant value.
Any compensation paid in relation to a baggage delay, will be deducted from the claimed amount.
To make a compensation claim to Jettime, please complete the Compensation claim form and send it to us at [email protected]. It is important to add the number of your Property Irregularity Report (PIR).
> More information about baggage compensations is available at the FAQ here...
