Jettime’s liability is under Montreal Convention limited . Therefore, we recommend that you contact your own insurance company and inquire about the possibility of compensation for damaged luggage.
Under the Montreal Convention article 31, paragraph 2, if you wish to submit a damage claim, you should complain to the carrier within seven days from the damage occurred . To make a compensation claim to Jettime, please complete the Compensation claim form and send it to Jettime at [email protected] no later than seven days after the damage occurred . It is important to add the number of your Property Irregularity Report (PIR) to the compensation claim form and enclose a picture of the damaged luggage .
If you wish to submit a claim to Jettime, please note that Jettime's liability is subject to the condition that you can document that a report was made in due time and that the damage occurred while the baggage was being handled by Jettime . You must also be able to also document your purchase, including the date and price, of the damaged baggage.
When the compensation amount is set, deductions will be made for age and any lacking receipt for the purchase . Should you not have a receipt we will deduct 50 %
You are responsible for ensuring that your baggage is suitable for air transport.
Jettime does not grant any compensation for damage that is due to errors and defects relating to the nature of the baggage, or for damage due to over-packed baggage, cosmetic and/or superficial damage as a consequence of wear and tear during transport – including minor scratches, cracks, dents, stains/dirt, damage to wheels, handles, supporting feet, pull-up handles/straps, attached locks and zipper tabs, or damage related to broken locks. For security reasons your baggage may be examined without your presence/knowledge – if necessary by breaking the lock.
Jettime does not cover any type of damage to baggage or effects that may not be carried on the flight, and/or that may not be contained in the checked baggage. Damage to particularly valuable, particularly important or fragile effects, such as bottles, cameras, jewelry, electronic devices, securities or other valuables, will thus not be covered.
Particularly fragile baggage such as, but not limited to, sports equipment, bicycles, prams and pushchairs, which have not been packed in Airshells or equivalent protection/hard packaging approved for air transport, will only be accepted at your own risk.
Damage to unchecked baggage/hand baggage, including personal effects, is not covered unless you can prove that the damage is due to negligence/errors by Jettime.
> See also Jettime's Terms and Conditions for the Transport of Passengers and Baggage here...